Frequently Asked Questions

You can find us at 1204 Caroline St, Houston, TX 77002. 

Valet service is available at the venue. Surface and garage parking available with skybridge access from the GreenStreet garage located on Clay between Main and Fannin.

Additional parking information can be found via Downtown Houston's interactive parking map.

House of Blues Houston has also partnered with ParkWhiz to offer other easy and reliable options.

CLICK HERE to book parking.

Box Office will be operating an hour before doors open on show days. 

If you’d like to purchase tickets, please visit us at www.livenation.com. If you’re looking to obtain a refund for a show that was either canceled, postponed or rescheduled, please visit us at https://www.livenationentertainment.com/ticketrefund for more information. 

We look forward to seeing you at our next show at House of Blues!

Make our House, your HOUSE! Our incredible space is the perfect location to host your next corporate event, private concert, social gathering, wedding, reception or private dinner.

For more information, please call us at 832-667-7736 or click here.

The Music Hall is General Admission Standing Room Only. We are built for dancing and rocking out! That means there is no seat to go along with your ticket despite those pesky little numbers that may be printed on it.

For those of you looking to upgrade your experience, we do have some VIP Seating options including balcony seating & VIP upgrades for table seating on the main floor. For more information regarding these VIP areas, please contact us here.

House of Blues Houston strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here, please make sure you let us know.

• Ticketing- ADA tickets can be purchased online via www.livenation.com. You do not need to call the box office to place an order as all of our accessible tickets are available through www.livenation.com. Look for the logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range but be advised it does occasionally sell out. We have very limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you order tickets.

• Day of Show Parking- Parking is located in the GreenStreet Parking Garage. Once in the garage, please take the elevator to the third floor where you can take the SkyBridge to our venue.

• Unexpected Needs- If you have had an injury or illness that prevents you from using the original seat you purchased, we strongly recommend going through www.livenation.com to exchange all tickets for accessible seating. We will have a very limited number of seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating permits for the guest with the accessible need and one companion.

• Interpreter Requests- If you will need an interpreter for an event, please give us at least 2 weeks' notice to secure. Guests who request an interpreter will need to pick up their tickets at will call. When the tickets are picked up we will introduce you to your interpreter for the evening and take you to your seats. There is no charge for (888) 402-5837 to arrange for an interpreter for your visit.

• Hearing Assistance- Guests who require assisted listening devices can contact our venue office prior to the event to arrange for a device. Please give us at least 2 days' notice. We can be reached at (888) 402-5837.

• Service Animals- Service animals are permitted inside the venue during events. Only registered working animals are permitted. House of Blues Houston requires, consistent with the ADA, that service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents them from using these devices. Individuals who cannot use such devices must maintain control of the animal through voice, signal, or other effective methods.

• Accommodations- All venue bathrooms, concession stands, and merchandise stands are accessible.

We encourage you to review our safety and security information below prior to arriving at the venue.

• Please arrive early to the venue to allow enough time for you and your guests to move through the queue and enter the venue.
• Prior to entering the venue, guests will be searched (wand or walk through metal detection and/or pat-downs) to ensure that none of the restricted items enters the building.
• We suggest you leave valuable and unnecessary items at home.
• You may be asked to empty your pockets of all items so that they can be examined.
• All alcohol and narcotic laws will be strictly enforced.
• The following bag policy is in place:
• Bags up to 12" x 6" x 12" are allowed in the venue. All bags will be searched prior to entry. Bags that are not clear will be subject to additional search.

We reserve the right to refuse entry to anyone. If you see something that concerns you, please say something to our management or Security so we can ensure the best experience possible

Restricted Items:

(Keep in mind priority number 1 is to HAVE FUN! Just please do it without the items listed below)

• No guns, knives, weapons, pepper spray, projectiles of any kind, or any other item that could be used to inflict harm.
• Replicas of weapons also are NOT permitted
• No drugs or drug paraphernalia, illegal substances of any kind
• No personal video cameras, Go-Pros, selfie sticks, drones, masks or laser pointers.
• No professional audio, video, or audio recording equipment - (including detachable lenses, tripods, zooms or commercial use rigs)
• No outside food & beverage allowed
• No jewelry or clothing that could inflict harm
• No bags will be allowed if outside of the bag policy
• No stuffed animals or toys of any kind
• This list of prohibited items is subject to change at the discretion of venue management

Zero Tolerance For Drug Use or Possession

The use or possession of any illegal drugs will not be tolerated anywhere inside or outside the venue. Security personnel and narcotics officers will be working and enforcing all drug related laws. Do not bring any illegal substances to the event as violators will be prosecuted to the fullest extent of the law. If you are found impaired at the door, security will not allow you to enter the venue. Event staff reserves the right to refuse entry to anyone. Please come with a smile and be prepared to enjoy a fun filled night of music and dancing.

Safety and Medical

Live Nation is dedicated to providing a safe environment. Public and private security will be present throughout the entire event. The Security Staff will be available to assist your needs including any medical requests.

For an all-ages show, guests of all ages are welcome with an admission ticket. Children age 12 and under must be accompanied by an adult.

Age restricted shows will be notated when purchasing tickets. Please review or inquire about any age restrictions prior to purchasing tickets.

HOB has some of the best ways to view a show in the city! Whether it’s a table or a Box, we’ve got you covered! For VIP ticket or upgraded seating inquiries, click here.

Absolutely! As long as there are still VIP areas available. If you are interested in upgrading your tickets on the day of the event, click here.

If you are already at the venue, please stop by the Box Office or ask any staff member for assistance.

Have you heard of PASS THE LINE? For most shows, you can make a purchase of $25 or more per person in the Foundation Room on the day of show. This pass will give you priority entrance into the show before the general public. You can either purchase PTL in advance here or just come on in before the show and grab a meal and your receipt will be your pass! Our Foundation Room dining entrance is on Dallas st! To make reservations at the Foundation Room, please click here.

Unfortunately, there is no re-entry for any shows. 

Will call tickets can be picked up on day of show at the Box Office. Box Office opens 1 hour prior to door times. You will need a valid photo ID and the credit card used for purchase.

If you are trying to pick up your tickets in advance, please call the Box Office at 832-667-7732.

Tickets for cancelled shows can be refunded at the point of purchase. If you purchased tickets online through LiveNation.com or Ticketmaster.com, your refund will automatically be processed in 3-5 business days.

Join us in Foundation Room for dinner and drinks. To make reservations or to view the menu, click here or by calling us at 832-667-7740. For most shows, by spending $25 in the Foundation Room, you can receive a Pass the Line voucher that will give you priority entrance into the show before the general public. Way better than standing in line! Our Foundation Room dining is open Thursday – Saturday at 6PM!

We also have a variety of food & beverage options available for purchase, including local craft beers, tasty bites and a full bar available during shows in our Music Hall. 

With Foundation Room VIP Club at House of Blues, you have the ultimate key to the House for total entertainment and nightlife. First priority for concert tickets, premium perks from entry to encore, member-only events and access to electric nightlife in Foundation Room.

Check out some of the exclusive VIP Club benefits:

• Advanced ticketing notification and purchase privileges
• Premium seating for favorite concerts Personalized Concierge to customize your HOB experience
• Pre-show performances and artist meet-n-greets
• After-hours party perks and member-only events in Foundation Room
• Elite status savings on dining, drinks and bottle service throughout the venue

For more information on how to become a member click here!

If you had so much fun that you lost something during your time with us, please click here.

Yes, we have 3 ATMs. One located inside the Gear Shop, one located inside the Music Hall, and one located at the Foundation Room entrance by Dallas St.

We’re cashless! All points of sale will only accept credit, debit or mobile pay (such as Apple Pay or Google Pay). There will be cash to card available onsite if you do need to exchange your cash.